Terms and Conditions

Acmeracing.co.uk is a website owned under the company name CE Stevenson Motors.

CE Stevenson Motors is registered to the following address:

74 Newcastle Road
Kilkeel
Co Down
BT34 4NJ

Please note we only stock a small amount of models at the above address therefore collections must be pre-arranged to avoid disappointment. We ship our items from a warehouse in the mainland UK. This is in order for our customers to receive a faster, better service which allows us to sell our items to you at better value prices. Please also note that returns are not to be sent to the above address either. You can find more info on our returns procedure on the link below:

Returns Section

We accept no liability (to the fullest extent allowed by law) for the information portrayed on this website which may contain technical inaccuracies, typographical errors or price errors. This includes info you may have received via email or other communication methods. This provision does not affect your statutory rights and remedies.

All items on our website are subject to stock availability, if the the item is showing in stock this should be correct however stock errors can occur. We will contact you as soon as possible after your order is placed if we have no stock to fulfil your order. We may offer you an alternative product of equal or higher quality and value.

Refusal to serve

We reserve the right to refuse to supply an order without giving a justification to you. Placing an order via our web site does not constitute a contract until goods are dispatched from our premises.? We reserve the right to cancel any sale after charging and prior to the goods leaving our premises, in which case a full refund of any amounts already charged will be made.

Money Back Guarantee

All our items are sold with a 7 day money back guarantee

Under the UK Distance Selling Regulations, you have 7 working days (after the day you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable.

If you decide to cancel your order with CE Stevenson Motors, you must let us know in writing, quoting your order number and this will be accepted in the form of an e-mail to us or a written letter to:

CE Stevenson Motors
Acmeracing.co.uk
74 Newcastle Road
Kilkeel
Co Down
BT34 4NJ

You will receive a full refund for your model providing it is returned in the same condition it was received. Items returned in damaged boxes or items damaged will not be refunded in full. You will be charged for the reduction in value caused.?It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition and free from manufacturing fault action to recover the cost will be taken against any breach by the consumer to take reasonable care of the goods.

ALL REFUNDS ARE PROCESSED within 30 days - it is our aim to get your money refunded back to you as quickly as possible.

6 Month Warranty

Your goods are covered under a 6 month warranty. This means any manufacturing fault within this time frame is covered and will be repaired/replaced or refunded.?When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.

Due to the nature of the products we sell and the environment they are operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see returns section for details). All warranty claim decisions are final.

ALL REFUNDS ARE PROCESSED within 30 days - it is our aim to get your money refunded back to you as quickly as possible.?No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.

An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing.

Please view the returns section of our website for more info on returns.

PRE TESTING

All items we dispatch should arrive with you in top condition however we do not open packages before they are sent so therefore if there were any faults or missing items from the package you must notify us of this within 48hrs of delivery. All models must be pre-checked before use. Failure to do this may damage your model. ?You should carry out checks and tests before using e.g. test all radio equipment including a range test. If you require details on how to check your model before use please ask us do not proceed to use your model until you are clear on the pre checks needed.?We have support videos available on the following link: LINK HERE

These models ARE NOT TOYS If you have no experience with the model you have purchased you will need to do some research e.g. if you have purchased a nitro model then as well as reading all the information on our site and in the product manual you should do some research on how to e.g tune and set your engine and also how to check it before use. We will offer advice and help to newcomers as much as possible but are unable to accept returns for items that have been damaged by incorrect use, from customers who are unable to adjust their models or from customers who have not fully checked their models before use.

Lithium Polymer batteries (LiPo, Li-Poly)

Fire can be caused by: 'Overcharging' (wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply), charging a damaged cell or pack and short circuit (including crash damage).?

Cells or packs can be damaged by: Over discharging (running too flat and/or too hot, discharging an unbalanced battery load), short circuit and crash damage.

Charging guidelines:

1. Always charge on a surface that can not catch fire easily, concrete, steel etc...Do not charge on carpet, paper or any other items that can catch fire easily!
2. Never over discharge your battery.? What does this mean?
   It means when you notice a power drop (when using your helicopter), stop! Immediately!
   It also means disconnect your battery from the helicopter, even if you switch off the helicopter or transmitter and you leave it connected it will still discharge really slowly. Really slowly for a day is a lot!
   If you over discharge and then charge again you may experience puffing. This is where the cells swell.? If this happens you can never use the battery again. If you charge a puffed battery then expect a fire!
3. Use the correct charger.
4. Do not overcharge your battery. Always set a timer and don?t leave your battery charging un attended. If you do not know the charging time of your battery give us a call or emails us before you attempt to charge.
   Lipo batteries are expensive and can be dangerous so need to be treated with care, if you need any help with charging email me us or give us a call.

Delivery

We process orders Monday-Friday (except bank holidays)

Where a parcel is refused OR the courier/postal services online tracking indicates that they have left a card and subsequently returned the parcel to us as the addressee has failed to either (1) arrange redelivery or (2) collect the parcel from the courier company?s depot, the order will be cancelled and refunded when the parcel is delivered back to our premises. In these circumstances, a deduction will be made from the refund for the courier company?s charge for both the outgoing parcel and it?s return to our premises.

Missing/Delayed Deliveries

Courier:?If you do not receive delivery by the expected delivery date please get in touch immediately so the courier can be contacted as failed deliveries have to reported within 7 days of us sending the goods.

In the unfortunate event your goods go missing then as soon as you inform us the courier will be contacted, once the courier confirms the goods are missing and it has been reported within the correct time frame a claim will be raised and the goods will then be resent to you.

If goods are disputed as delivered, this is where the courier says they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then the courier will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the delivery driver, unfortunately in this very rare situation the goods cannot be resent until the courier raises a claim.

Royal Mail:?If you do not receive delivery by the expected delivery date please get in touch immediately so the order can be. In the unfortunate event your goods go missing Royal Mail will only raise a claim after 15 working days have passed from the date of dispatch. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time.?Once this has passed then if the goods are still undelivered your order will be resent.

If goods are disputed as delivered, this is where Royal Mail say they have delivered and have a signature from the addressee for receipt of them but you are stating you have not had them then they will not raise a claim until they are satisfied the goods have not been delivered after an investigation has been carried out. Part of this investigation is to interview the Postman, unfortunately in this very rare situation the goods cannot be resent until the Royal Mail raises a claim.

Damaged/Incomplete Deliveries

If the goods you receive are damaged you must inform us within 48hrs fo delivery, if our phone lines are closed please email us straight away so this can be logged and the damage reported to the courier. We have to report any damage to couriers within 3 days of receipt or a claim cannot be raised. You are entitled to a reasonable opportunity to examine the goods?and we would say that this is a reasonable amount of time for customers to have checked their goods for damage?therefore any reports of damage or incomplete deliveries need to be reported within 3 days of receipt.

We do not accept minor marks and damage on the packaging due to shipping and handling as a fault, but we will where possible attempt to replace the damaged item. This is at our discretion.

We strongly advise you that if?a courier delivers a parcel to you and you have not checked the goods for damage you should always sign for the goods as unchecked. This is not an essential requirement as if you do sign without stating unchecked and find damage on inspection of the goods we can still make a claim with the courier if you let us know within a reasonable amount of time as stated above it just makes things our end a lot easier in the claim process if customers sign for the goods as unchecked.