Delivery & Returns

Delivery

Orders placed before 12pm wil be dispatched same day and should arrive with you next working day (Mon-Fri)

Parts orders are sent using Royal Mail 1st Class Recorded and should arrive with you within 1-3 working days of dispatch.

Please note that delays in dispatch and delivery are possible at all times of the year. Delays with dispatch and delivery are also possible during busy periods, Christmas and bank holidays etc.

We welcome international customers to our website. For delivery costs simply add the item to your cart and select delivery country for pricing info. If your country does not have a preset cost please contact us and we will be happy to send you a quote. For quotations please email us info@acmeracing.co.uk. Orders are dispatched using couriers with full tracking and insurance cover. Delivery times vary by destination and orders can take up to 10 working days to arrive however most orders should arrive within 6 working days to European destinations.

Returns

If for any reason you need to return an item please first read the below important information:

All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. Products that are returned are tested by an RC technician. If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. Product warranty does not cover collateral damage. Due to the nature and use of this product misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty. Please see the warranty paragraph within the terms and conditions section for more info on the warranty.

The arrangement and shipping cost to return goods to us is bourne by you and will not be refunded if the goods are tested and found to be free from manufacturing fault unless the 7 day cancellation period applies. If a model is returned to us outside of the cancellation period and is free from manufacturing fault then your return postage fee will not be refunded so it is important to keep the cost as low as you can.

You can reasonably ask us to pay the cost of the return of your goods if a model is returned to us and is tested to have a manufacturing fault as this cost is a direct consequential loss of a faulty product however you must mitigate your loss. Proof of postage must be sent to us before any refund for postage is processed.

What is mitigating my loss?

This simply means you must keep the return costs as low as reasonably possible. An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00. In this situation as it is not reasonable for you to ask us to refund the full amount you paid as you used the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded.

You must always obtain a returns number from us before you return your goods and at this time you will be told what service must be used to return the goods to us, any excess price you pay over this for using any other service is your own choice and would be at your own expense.

Services to use when returning goods:

To help you we have researched the cost of shipping goods back to us to find the reasonable price and services to use when returning goods to us.

Large Petrol 1/5th Models & Planes ? Return to us with www.parcelmonkey.co.uk using their cheapest Parcel Service this will cost £9.41

Extra Insurance Levels:

Level 1 ? up to £100 = £1.00

Level 2 ? up to £200 = £2.50

Level 3 ? up to £300 = £4.00

Level 4 - up to £400 = £6.00

Tanks, helicopters, 1:10 scale cars/buggies/trucks, 1:8 scale cars/buggies/trucks, Boats ? Return to us with www.parcelmonkey.co.uk using their cheapest parcel service available which will cost up to £6.87 (depending on the goods)

Extra Insurance Levels:

Level 1 ? up to £100 = £1.00

Level 2 ? up to £200 = £2.50

Level 3 ? up to £300 = £4.00

Level 4 - up to £400 = £6.00

If the product you wish to return is not listed above then please get in touch so we can advise you on what service you should use. If you go to use a service and the price given is more than that stated above please get in touch with us so we can tell you what to do.

FOR CUSTOMERS OUTSIDE MAINLAND UK PLEASE GET IN TOUCH SO WE CAN ADVISE YOU ON WHAT SERVICE YOU SHOULD USE.

Please keep your receipt as proof of sending.

Repair Service

If your goods are returned under warranty but are found to be free from manufacturing fault then a quote will be supplied. If you decide you want us to do the repair for you we only charge a £15.00 labour fee, £10 return postage fee (Mainland UK) or £15 return postage fee (Northern Ireland, Ireland, Scottish Islands and Channel Islands) and the cost of any parts used which is far less than the average model shop.

If you decide you would like to carry the work out yourself then there is no charge for our time to inspect and test and you need only cover our return P&P fee as listed above

A lot of the products we sell are proper hobby models and it is normal for beginners to sometimes struggle when using for the first time and therefore think there may be a problem with the product. With a little help and advice a lot of beginners who thought they may have a problem actually find they were just making a simple mistake and that their model is in perfect working order.

If you are returning due to a technical issue please ensure that you have emailed (support@acmeracing.co.uk) or called (028 417 62181) to make sure that there is not a simple solution to your problem.

If after contacting us you still need to return your model please fill out the below form, print and sign, and then attach to the outside of the package. Parcels will be rejected if this form is not attached to the outside of the package and completed in full. Returns should be sent to:

CE Stevenson Motors (Returns)
74 Newcastle Road
Kilkeel
Co Down
BT34 4NJ

IMPORTANT: Please do not return transmitter batteries with the model, as these may not be returned.

Return Form

Fill in the form first, then click the "Download" button. This will create a ready to print returns form for you, that all you need to do after printing is to sign it.

Full Name:
Email:
Telephone:
Address Line 1:
Address Line 2:
Address Line 3:
Postcode:
Order No (if available):
Returns Number:
	Returns numbers are required for all returns to us whether new or used. To obtain this number please contact us returns@acmeracing.co.uk and we will raise your return. No returns number will be given to anyone without an explanation as to why the item is being returned. Any return received without this number will be rejected.
Reason for return:	Returning as brand new due to it being an unwanted item Returning as believe item is faulty
If faulty, give description of fault: